I person precocious assumed associated powerfulness of lawyer with my sister implicit my parents’ fiscal affairs.
We went done their nonstop debits and found, to our horror, they were paying £180 a period (£2,160 a year) to insure their Skoda Fabia with More Than.
My parents thrust astir 1,100 miles a twelvemonth and person a maximum no-claims bonus. Based connected a terms examination search, I could get an due yearly argumentation for £450 to £650.
I called More Than – my parents person been customers for 27 years – to effort to determination them to a cheaper policy. However, I was told this was not imaginable and that it would outgo £50 to cancel this one.
They person been sold security that is wholly inappropriate for their needs, astatine extortionate rates, with nary interaction from More Than different than renewal letters since changing their car successful 2014.
I will, of course, cancel this argumentation and determination to different provider, but I find this maltreatment of long-term, older customers cynical and profoundly upsetting.
JW, Chipping Norton
More Than says the outgo was close based connected the details it held for your 87-year-old father, which has him driving 15,000 miles a year. This generated a argumentation that outgo astir £4,000 earlier his 44% protected no-claims discount.
The quotes you obtained are cheaper for a fig of reasons, it says, including being based connected a little mileage (3,000) and a higher excess. On a like-for-like ground the More Than argumentation would person outgo conscionable implicit £1,000.
As a motion of goodwill More Than offered to set and backdate the argumentation based connected the months helium has paid for, resulting successful a refund of astir £700. It besides waived the £50 cancellation fee.
This lawsuit shows the value of studying security argumentation documents erstwhile you buy, and astatine renewal, with your MOT certificate a bully mode to way mileage. You consciousness this refund does not code the excessive premiums paid implicit the years and constituent retired the institution had alerted him successful the past erstwhile his mileage was higher than connected his policy. You person taken retired a argumentation with Axa (1,500 miles a year, £350 excess) for £418.
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